Frequently Asked Questions
What are the shipping options?
We only use UPS courier services to ship our items, this means it costs a little more but ensure it arrives safely, quickly as possible and we can track every step of the journey. We really dont want to lose our artwork, as each piece is one of a kind.
What do I do if I received a damaged order?
We take great care in the packaging of our products, but if you do receive a defective or damaged product please reach out to us immediately, we will do what we can to replace the item, or help make repairs where possible. As each piece is made to order of course we hope this will never happen but just in case!
How do I contact you if my question isn’t answered here?
If you really still have questions then we would love to hear from you, just email us at firstname.lastname@example.org and we will work as quickly as possible to get back to you.
How long will it take to produce my artwork?
Each piece is created uniquely for you so of course this means a certain time requirement. We normally try to get the first artwork in pixel format for you to check in 5 working days. Once we have your approval on the design the process for stitching takes 8-10 hours, this means we can face waiting times of two weeks before we can begin the stitching....normally when your order is placed we will send an estimated delivery date. If you require your piece sooner for a particular date please reach out to us before and we can see what we can do.
How big is each piece?
First Edition CforCROSSSTITCH pieces are framed on a 10" square canvas, this means the length of the vehicle is approximately 8" but this of course varies depending on the vehicle. We found this to be a great size to reproduce almost every car profile you could imagine.
We are considering different sized pieces in the future please do reach out if you have a request.
Do these come framed?
YES! First Edition pieces are currently framed in a simple black frame, it just makes shipping a little more secure, so if you don't require the frame we may still send one with your order.
Can I order the silver Porsche?
Each piece is made exclusively for you, so you can have whichever car and whatever colour you may desire. All we require is a few reference photos or a decent description.
I ordered a picture, where do I send my reference images?
You can either upload them using the form on the website or email them directly to us at email@example.com with your reference number so we can match them to your order.